Cyber insurance for Sunderland businesses

Sunderland's contact and call centres handle customers by the thousand, taking their details, payments and, often, recording the calls. That concentrated flow of customer data is a target in its own right.

Where the risks come from for Sunderland businesses

A contact centre gathers and stores a great deal of customer data, including payment details taken over the phone and recorded calls that may contain them, and a breach exposes it at scale. The volume and the payment content make a contact centre's data especially sensitive.

A Sunderland example

A Sunderland contact centre is breached, exposing customer records and call recordings containing payment and personal details. Cyber cover meets the breach response, the mass notification and the liability, on the scale a high-volume customer operation demands.

What cyber insurance covers

For a contact centre, cyber cover must reflect the volume and payment-sensitivity of the data it handles, including recorded calls, in the response, notification and liability. Sizing the cover to that data is essential.

Placing it in Sunderland with Apex

We size the cover to the customer data a contact centre actually handles, recordings and all. Apex arranges cyber cover through one named broker. FCA authorised; established 2009.

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