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Cyber insurance · Chester

Cyber insurance for Chester businesses

Reviewed by Apex Insurance Brokers · Published 15 July 2026

Chester's financial, professional and hospitality businesses run phone systems that, like everything else, are now connected and hackable. One older attack still catches businesses out: hijacking the phones.

Where the risks come from for Chester businesses

Criminals who break into a business's phone system, or PBX, can route thousands of pounds of premium-rate and international calls through it before it is noticed, leaving the business with a vast bill. Toll or dial-through fraud targets the telephone system rather than the data, and the loss is the runaway call charges.

A Chester example

A Chester business's phone system is hacked over a weekend and used to make thousands of pounds of premium-rate calls before it is discovered on Monday. Cyber cover including telephone-hacking or toll-fraud protection meets the fraudulent call charges, a loss a data-focused policy would not address.

What cyber insurance covers

Cyber cover can include telephone hacking and toll fraud, meeting the fraudulent call charges run up through a compromised phone system. It is one of the specific extensions that separates a thorough cyber policy from a basic one.

Placing it in Chester with Apex

We make sure the cover reaches the phone system as well as the network, because toll fraud still costs businesses dearly. Apex arranges cyber cover through one named broker. Authorised by the FCA; established 2009.

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Apex Insurance Brokers Limited is authorised and regulated by the Financial Conduct Authority. Firm reference number 724952. Registered in England and Wales, company number 07014570. Trading address: QCS, 53 Queen Charlotte Street, Bristol BS1 4HQ · Serving businesses in Chester and the wider region.
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