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Public liability · Chester

Public liability insurance in Chester

Reviewed by Apex Insurance Brokers · Published 15 July 2026

Chester combines a major heritage-tourism trade — its Roman walls, medieval Rows and racecourse — with a significant financial-services and banking-operations base, a busy retail core, and one of the country's most-visited zoos. Public liability — cover for third-party injury or damage to the public's property — spans attractions, offices and the shopping streets.

Where the claims come from in Chester

The city's tourism and hospitality trade — the walls, the Rows, the racecourse and the zoo among the region's busiest attractions — carries heavy public footfall liability. Chester's large financial-services and banking-operations employers run offices that receive visitors and contractors. The distinctive two-tier Rows retail and the wider city-centre bring dense, split-level pedestrian exposure, and the hospitality trade adds evening footfall.

A Chester example

A retailer in the historic Rows, where shopping galleries run at two levels, has a customer injured on a worn stair between the tiers. The business's public liability responds — the footfall exposure Chester's distinctive galleried retail carries in a way few other high streets do.

What the cover does

Public liability responds to compensation and legal costs where your business is responsible for injury to the public or damage to their property. Chester's attractions, retail landlords and hospitality venues commonly carry £5m limits, driven by footfall and lease terms.

Placing it in Chester with Apex

Apex Insurance Brokers is FCA authorised (FRN 724952) and has placed commercial cover since 2009, with access to more than 30 insurer markets including Lloyd's via wholesale. A named broker handles the account from the first call — matching cover to an attraction, a retail unit or a financial-services office.

Is public liability insurance mandatory in Chester?
Not by law — but usually mandatory by contract for anyone working on client premises, and often mandatory for market or event permits.
What's the difference between PL and EL?
PL covers third parties (customers, visitors, public). EL covers employees — and is legally required if you have staff.
How much cover do I need?
£1-£2m for small operations; £5m for most trades and contractors; £10m for larger contracts.
Does PL cover my own tools and stock?
No — that's what property or contents insurance covers.
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Apex Insurance Brokers Limited is authorised and regulated by the Financial Conduct Authority. Firm reference number 724952. Registered in England and Wales, company number 07014570. Trading address: QCS, 53 Queen Charlotte Street, Bristol BS1 4HQ · Serving businesses in Chester and the wider Cheshire.
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